| NOTICE |
Q: I have not received my items ?
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Seller |
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See all notices |
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A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "[email protected]" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
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| NOTICE |
Q: What if I received a damaged goods?
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Seller |
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See all notices |
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A: Dear Buyer, Pls kindly take a photo of the broken item and the delivery statement, Qpost or email us at "[email protected]" with your Order or Cart number. We will reply you accordingly.
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| NOTICE |
Q: How can I exchange an item ?
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Seller |
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See all notices |
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A: Dear buyer, , you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US WITH QPOST BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND).
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo with your order number and what item you want change inside.
For a hygiene reason, Pls note that the return item must be a original packing without trying.
Thank you
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| 32287581 |
Inquiry for the item from imm**** |
imm******* |
2018-07-08 |
Answered |
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Instructions is rather confusing. I want to order oval lace 0.9m, #13. How to select? |
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[Re] Inquiry for the item from imm****
hi, dear buyer, as attached, thankyou |
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| 31000472 |
Enquiry regarding delivery |
syn******* |
2018-02-27 |
Answered |
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Hello,
I need items by Monday 5th March but can only order tomorrow Wednesday 28th February evening, can I receive them on time? Or is there an office that I can collect?
Thank you.
Regards,
Hedzlyn |
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[Re] Enquiry regarding delivery
Hi, you may consider choose Qxpress for the delivery, usually, Qxpress takes 2~3 working days for the delivery, or you may self collection from us at #05-02, KB1, 1 Kaki Bukit Av3, S'416087, Opening Hrs: 8:30am ~6pm Mon - Sat. pls leave a memo indicate Self collect at KB-1. if you want self collect. thank you |
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[Re] Enquiry regarding delivery
Hello. Thank you for the information! |
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[Re] Enquiry regarding delivery
Is it possible to purchase directly at KB1? or must we order through here first and collect there? |
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[Re] Enquiry regarding delivery
hi, both can. KB1 only accept CASH PAYMENT . thank you |
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| 29063718 |
Inquiry for the item from lee**** |
lee******* |
2017-10-23 |
Answered |
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Is there shoes laces for age 3 shoes? |
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[Re] Inquiry for the item from lee****
hi, it depends on length and sharp. thank you |
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| 28959790 |
Inquiry from pap**** |
pap******* |
2017-10-16 |
Answered |
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Ordered printed lace of #02 (pink/white) but received #03 (blue/white). My order no.231217337. |
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[Re] Inquiry from pap****
This is the order form inside the parcel |
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[Re] Inquiry from pap****
Did I make a order mistake or you send in mistake? |
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[Re] Inquiry from pap****
hi, dear buyer, sorry for the messed up, we sent wrongly, I will resend a new piece of I02 today. thank you |
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| 24765135 |
Show lace |
max******* |
2016-11-26 |
Answered |
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Is this one shoe lace or a pair (two) shoe lace? Thanks |
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[Re] Show lace
hi, is come for 1 pair, thks |
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