| NOTICE |
Q: I have not received my items ?
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Seller |
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See all notices |
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A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "[email protected]" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
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| NOTICE |
Q: What if I received a damaged goods?
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Seller |
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See all notices |
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A: Dear Buyer, Pls kindly take a photo of the broken item and the delivery statement, Qpost or email us at "[email protected]" with your Order or Cart number. We will reply you accordingly.
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| NOTICE |
Q: How can I exchange an item ?
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Seller |
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See all notices |
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A: Dear buyer, , you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US WITH QPOST BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND).
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo with your order number and what item you want change inside.
For a hygiene reason, Pls note that the return item must be a original packing without trying.
Thank you
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| 29023522 |
Inquiry for the item from sar**** |
sar******* |
2017-10-20 |
Answered |
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Hi when will the necklaces N048 and N065 be in stock? |
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[Re] Inquiry for the item from sar****
hi, dear buyer, sorry, we will not restock both design and bring new designs. thank you |
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| 28021441 |
mailed me the wrong product |
clo******* |
2017-08-12 |
Answered |
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Hi.
I just received my parcel yesterday, and inside got an item which I did not order, and 1 item was missing. The order number is 224634914.
I ordered F561, should be a Line Cony rabbit, camera and a light blue cube band, but I received a band with a heart shaped metal piece, with "made with love" wordings.
May I know if F561 is out stock? if yes, I would like to request for a refund.
if still available, I would like the item to send to me, while I send back the incorrect item.
thank you. awaiting your reply. |
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[Re] mailed me the wrong product
Hi, dear buyer, sorry for the late reply, could u pls take a pic of the items you received for us to check and arrange exchange for you. thank you |
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[Re] mailed me the wrong product
hi i already took a pic. but this inquiry site, do not have a attach picture function. do u have a email or another platform where i can send u the pic? |
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[Re] mailed me the wrong product
i found the attach file icon, but it kept popping up'fail'when i wanna upload the file |
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[Re] mailed me the wrong product
Trying using phone to upload. This is the item i received. But i didnt order |
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[Re] mailed me the wrong product
This is the one i placed order for. The one on the left. |
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[Re] mailed me the wrong product
sorry for the late reply, I will check and get back to you tmr morning.
Hi, dear buyer, sorry for the messed up. yes ,is avaiable, I will resend the F561 by singpost normal mail today. thank you
(Aug 16, 2017 09:12) |
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| 27807952 |
Inquiry for the item from hel**** |
hel******* |
2017-07-27 |
Answered |
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E202 ear ring will there be anty restock? |
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[Re] Inquiry for the item from hel****
I will check and get back to you soon. thank you |
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| 26085755 |
[About Item] Related Inquiries |
jas******* |
2017-03-12 |
Answered |
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Dear seller, are all the items available here online also available physically at the outlet in citylink as well? |
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[Re] [About Item] Related Inquiries
hi, dear buyer, most of designs (about 80% of fashiona accessories) are avaiable at our outlet. thank you, but not all due to limited space for dispaly. thank you |
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| 25712598 |
[About Item] Related Inquiries |
ela******* |
2017-02-10 |
Answered |
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Hi! When will F057 be back in stock? It would be lovely if there r more colours available too:) |
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[Re] [About Item] Related Inquiries
hi, I checked, we have few stock at our retial outlet, you may let me know if you want order, I will ask drive take back and send for you then. thank you |
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| 25555249 |
delivery |
see******* |
2017-01-25 |
Answered |
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Hi, can i get the items by this friday if I order now via Qxpress? |
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[Re] delivery
Dear buyer, sorry, it will depends on third party delivery company. usually it will take 2-3 days. Thank you. |
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| 25531844 |
[Shipping] Related Inquiries |
xii******* |
2017-01-23 |
Answered |
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Can i received item b4 cny |
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[Re] [Shipping] Related Inquiries
hi, may I have your order number to check ? for Qxpress, usually, take 2~3 days, and for normal mail, usually take 3~5 working days. thank you |
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| 25512463 |
[About Item] Related Inquiries |
c.j******* |
2017-01-22 |
Answered |
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Can I order here and take from shop at City Hall branch? |
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[Re] [About Item] Related Inquiries
Dear buyer, we dont have self collection service. Thank you. |
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