| NOTICE |
Q: I have not received my items ?
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Seller |
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See all notices |
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A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "[email protected]" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
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| NOTICE |
Q: What if I received a damaged goods?
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Seller |
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See all notices |
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A: Dear Buyer, Pls kindly take a photo of the broken item and the delivery statement, Qpost or email us at "[email protected]" with your Order or Cart number. We will reply you accordingly.
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| NOTICE |
Q: How can I exchange an item ?
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Seller |
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See all notices |
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A: Dear buyer, , you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US WITH QPOST BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND).
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo with your order number and what item you want change inside.
For a hygiene reason, Pls note that the return item must be a original packing without trying.
Thank you
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| 39403742 |
Inquiry for the item from dianaseah123 |
dianaseah123 |
2020-07-15 |
Answered |
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Hi is c454 the same size as c459 or c460? |
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[Re] Inquiry for the item from dianaseah123
C454 is smaller a bit |
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[Re] Inquiry for the item from dianaseah123
C459 is bigger than c454? |
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[Re] Inquiry for the item from dianaseah123
yes. thank you |
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| 39336572 |
Inquiry for the item from car**** |
car******* |
2020-07-08 |
Answered |
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Dear Seller, may I know how to place order for C002? What do I input for option 1,2&3?
Thank you. |
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[Re] Inquiry for the item from car****
a : C0
b : 0
c : 2 |
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| 39177567 |
Inquiry for the item from pei**** |
pei******* |
2020-06-21 |
Answered |
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Hi there, how do i purchase the ear saver 2? Which options do I choose? |
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[Re] Inquiry for the item from pei****
Dear buyer, you selected corrrect option, you ordered 1 blue and 1 pink. thank you |
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[Re] Inquiry for the item from pei****
Thank you! |
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[Re] Inquiry for the item from pei****
Thank you |
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| 39162256 |
Inquiry related delivery from 262**** |
ame******* |
2020-06-19 |
Answered |
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Hi, if i buy hairband cant use normal post? It will auto change to Qexpress when i checkout |
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[Re] Inquiry related delivery from 262****
Dear buyer, in this case, you have to reorder, select the shipping mode before order. for $30 above orders, we will auto free upgrade to Qxpress. thank you. |
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| 39102365 |
Inquiry for the item from jam**** |
jam******* |
2020-06-15 |
Answered |
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How to set bundle discount ? |
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[Re] Inquiry for the item from jam****
are you buyer or seller? |
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[Re] Inquiry for the item from jam****
Buyer |
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[Re] Inquiry for the item from jam****
pls check with Q10 customer service center. thank you |
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[Re] Inquiry for the item from jam****
It’s 3 for $5 right? But when I want go make payment it’s still original price $1.70, so I m asking you how to do so ? Why you asked me to look for customer service ??? |
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[Re] Inquiry for the item from jam****
It’s Ok thx. |
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[Re] Inquiry for the item from jam****
Sorry for the misunderstanding, I thought you are asking how a seller to set bundle discount promotion. because I also do not know is setted by Q10. thank you |
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| 38998063 |
Inquiry for the item from meg**** |
meg******* |
2020-06-05 |
Answered |
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Hi do you have hairband C095 in Stock? Thanks |
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[Re] Inquiry for the item from meg****
Dear buyer, is already restocked, you may order already. thank you |
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| 38975770 |
Inquiry for the item from ngm**** |
ngm******* |
2020-06-04 |
Answered |
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Hi Seller,
In order to avoid payment, I suddenly received a notice saying that it was out of stock. So I would like to confirm with you before I make this order.
1. C065 still available?
2. C305 will restock?
Thank you.
MinHooi |
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[Re] Inquiry for the item from ngm****
Dear buyer, I checked, both C065 and C305 have stock. we have too too many items sometimes cannot update inventory on time, wish for your kindly understanding. thank you |
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| 38957109 |
Inquiry for the item from pj_**** |
pj_******* |
2020-06-02 |
Answered |
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Quite disappointed with my buy. Ordered C387, but u gave me C287. Item W628 also came with quite a few scratches and it did not match the colour. |
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[Re] Inquiry for the item from pj_****
Cart no is 135889220 |
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[Re] Inquiry for the item from pj_****
Dear buyer, sorry for the messsed up. we will resend the C387 and W628 for you, the wrong item and defect item no need to send back, stay safe. thank you |
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