| NOTICE |
Q: I have not received my items ?
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Seller |
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See all notices |
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A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "[email protected]" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
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| NOTICE |
Q: What if I received a damaged goods?
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Seller |
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See all notices |
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A: Dear Buyer, Pls kindly take a photo of the broken item and the delivery statement, Qpost or email us at "[email protected]" with your Order or Cart number. We will reply you accordingly.
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| NOTICE |
Q: How can I exchange an item ?
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Seller |
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See all notices |
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A: Dear buyer, , you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US WITH QPOST BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND).
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo with your order number and what item you want change inside.
For a hygiene reason, Pls note that the return item must be a original packing without trying.
Thank you
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| 36729017 |
Inquiry for the item from mis**** |
mis******* |
2019-10-23 |
Answered |
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Hi seller may i know for big tattoo which outlet has it? As i go to novena they only have small and the gold tattoo.
Thank you |
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[Re] Inquiry for the item from mis****
hi, dear buyer, due to limited retail space, we do not sale big tatoo stikcer at outlets. thank you |
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| 36637750 |
Inquiry related delivery from sun**** |
sun******* |
2019-10-12 |
Answered |
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When my order can be shipped out? |
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[Re] Inquiry related delivery from sun****
dear buyer, your order was sent on Oct 14, 2019 by Singpost normal mail, usually, Singpost take 3~5 working days for the delivery, but, sometime may got delay up to weeks. pls check your letter box sometimes. thank you. |
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