| NOTICE |
Q: I have not received my items ?
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Seller |
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See all notices |
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A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "[email protected]" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
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| NOTICE |
Q: What if I received a damaged goods?
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Seller |
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See all notices |
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A: Dear Buyer, Pls kindly take a photo of the broken item and the delivery statement, Qpost or email us at "[email protected]" with your Order or Cart number. We will reply you accordingly.
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| NOTICE |
Q: How can I exchange an item ?
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Seller |
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See all notices |
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A: Dear buyer, , you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US WITH QPOST BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND).
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo with your order number and what item you want change inside.
For a hygiene reason, Pls note that the return item must be a original packing without trying.
Thank you
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| 36637750 |
Inquiry related delivery from sun**** |
sun******* |
2019-10-12 |
Answered |
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When my order can be shipped out? |
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[Re] Inquiry related delivery from sun****
dear buyer, your order was sent on Oct 14, 2019 by Singpost normal mail, usually, Singpost take 3~5 working days for the delivery, but, sometime may got delay up to weeks. pls check your letter box sometimes. thank you. |
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| 34929883 |
Inquiry from 233**** |
stc******* |
2019-03-18 |
Answered |
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Which of your outlet have the temporary tattoo and headband? |
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[Re] Inquiry from 233****
hi, all outlet sale temporary tattoo, but limited designs. and sale many design of headband. thank you |
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| 32103663 |
RE; self collect |
gab******* |
2018-06-19 |
Answered |
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Secret Inquiry |
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[Re] RE; self collect
Secret Inquiry |
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[Re] RE; self collect
Secret Inquiry |
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[Re] RE; self collect
Secret Inquiry |
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| 31420032 |
Inquiry related delivery from jan**** |
jan******* |
2018-04-10 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from jan****
Secret Inquiry |
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| 27223577 |
Smile tattoo |
nor******* |
2017-06-13 |
Answered |
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Hi,
will you be stocking up on your smile tattoo soon? :) |
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[Re] Smile tattoo
hi, dear buyer, sorry, no so sure, sale too many design, difficult to check indiviual restocking stuates, wish for your kindly understanding. thank you |
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| 25403784 |
[About Item] Related Inquiries |
rac******* |
2017-01-13 |
Answered |
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HC003 when restock? |
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[Re] [About Item] Related Inquiries
sorry, no so sure, maybe after chinese new year. thank you |
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| 25235647 |
In stock? |
mil******* |
2016-12-30 |
Answered |
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Hi can i check if you have stock of the following - HSQ15, HC503 and HC507? thank you. |
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[Re] In stock?
hi, HC 503 nad HSQ15 have stock ,a d HC507 out of stock. thank you |
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| 25164164 |
Item OOS? |
pqi******* |
2016-12-25 |
Answered |
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Hi Seller,
Many items are not on the option list, are they oos? Are the items gonna be restock soon? |
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[Re] Item OOS?
hi, dear buyer, which item you look for ? I check for you. thank you |
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[Re] Item OOS?
hsc107
hc048
hc073
Thanks for checking! |
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[Re] Item OOS?
hi, dear buyer, I checked, hsc107 and HC048 have stock. and HC073 is oos. thanks
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