| NOTICE |
Q: I have not received my items ?
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Seller |
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See all notices |
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A: Dear buyer, usually, Qxpress will take 2~3 working day for the delivery.
Singpost will take 3~5 working days for small packet delivery, but sometimes there may slightly delays, NO tracking for normal mail, for bulky parcel which not able to fit into your mail box, postman will leave your parcel at your nearest post office with or without notice,please bring IC to check for bulky parcel at your post office counter.
Pls kindly wait for another few more days, and check your letter box sometimes if you selected Singpost normal mail. you may Qpost us or email us at "[email protected]" with your Order or Cart number, if you still could not received your order after 1 week of your payment.
Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank u.
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| NOTICE |
Q: What if I received a damaged goods?
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Seller |
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See all notices |
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A: Dear Buyer, Pls kindly take a photo of the broken item and the delivery statement, Qpost or email us at "[email protected]" with your Order or Cart number. We will reply you accordingly.
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| NOTICE |
Q: How can I exchange an item ?
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Seller |
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See all notices |
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A: Dear buyer, , you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US WITH QPOST BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND).
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo with your order number and what item you want change inside.
For a hygiene reason, Pls note that the return item must be a original packing without trying.
Thank you
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| 32188624 |
Inquiry from cel**** |
cel******* |
2018-06-27 |
Answered |
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Hi I bought nail stickers but I received some kind of stickers for helmet or laptop. What happened? |
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[Re] Inquiry from cel****
sorry for the messed up. you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US HERE BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND). or you want us resend u the correct items by normal mail . thank you |
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[Re] Inquiry from cel****
Please resend my correct order. I will return items if I’m going anywhere near your outlets. Thank you |
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[Re] Inquiry from cel****
ok, I will arrange send by normal mail today. thank you |
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[Re] Inquiry from cel****
Hi just to check if you hv received my returned mail but I hv not received my orders so far. Kindly check on your side. Tks |
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[Re] Inquiry from cel****
hi, dear buyer, not yet, your replacmenet was resent on 30 Jun 2018. usually, Singpost take 3~5 working days for the delivery, but, sometime may got delay up to weeks. pls check your letter box sometimes. or see if any Singpost notice, thank you. |
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| 32188620 |
Inquiry from cel**** |
cel******* |
2018-06-27 |
Answered |
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Hi I bought nail stickers but I received some kind of stickers for helmet or laptop. What happened? |
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[Re] Inquiry from cel****
sorry for the messed up. you may exchange at any our outlets if you happen to be around, located at CityLink mall #B1-45 (City hall MRT), or Square 2 mall #03-46 (Novena MRT) or #02-95, Harbourfront centre mall ( Harbourfront MRT), or KB-1 #05-02, (Kaki Bukit MRT) PLEASE CONFIRM WITH US HERE BEFORE SELF COLLECTION OR EXCHANGE, WE NEED TO PREPARE FROM WAREHOUSE AND DELIVERY TO OUTLET. or you may exchange any other item in shop (CAN TOP UP PRICE DIFFERENCE, BUT NO REFUND). or you want us resend u the correct items by normal mail . thank you |
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| 30845334 |
Why Cancel?? |
hop******* |
2018-02-08 |
Answered |
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Hi Seller...I have just received message that you have cancelled one item in my order but upon checking your listing, I realised that you still have stocks. Is there any reason why you are cancelling my order? |
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[Re] Why Cancel??
hi, dear buyer, sorry, becuase that design is out of stock, we try to sms you but no PH no. we cancelled and refunded at Q10. and sent rest already, sorry for the trouble. |
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[Re] Why Cancel??
Hi Seller...if you could email to me, i would have change to other designs as postage is expensive if I were to re-order just one item. What I have ordered is for our staff event.... |
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[Re] Why Cancel??
so sorry for the trouble. |
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| 20882896 |
self collect this saturday at kaki bukit |
del******* |
2016-01-31 |
Answered |
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Hi, if i order today, can i self collect it by this Saturday at kaki bukit, KB1? I need it for Chinese new year |
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[Re] self collect this saturday at kaki bukit
hi, dear, yes, Pls write "self collect at KB-1" into memo to us when you make the order. we will take 1~2 days for preparation, and SMS you once ready for collection. The shipping fee will be refunded by Cash Then, Thank you. |
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| 19362068 |
Have not receive the toes stickes |
bab******* |
2015-10-07 |
Answered |
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Hi sellers, I have received ur nail stickers but toes stickers you do not send together. Pls send to me base on the order. Thks |
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[Re] Have not receive the toes stickes
hi, dear, Usually, Singpost will take 3~5 working days for small packet delivery, but sometimes there may delays up to weeks, pls kindly wait for another few more days, and check you letter box sometimes. you may let us konw, if you still could not received by next week, thank u |
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| 17981195 |
exchange |
xbo******* |
2015-06-18 |
Answered |
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It's me again. I can do the exchange at serangoon nex mall. Please arrange..thanks |
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[Re] exchange
we are sorry for the mess up, I will ask my packing colleague to what'sup u directly to confirm the design. |
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| 17981144 |
Almost all stock I ordered wrong. |
xbo******* |
2015-06-18 |
Answered |
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Yr coding is confusing. All came wrong though the code u stated there is right. Example. MZJ 054. I TOT it should b the hello kitty. I ordered 10 designs. All the design is all I don like. I hope u do me an exchange n guide me to do a correct coding. I'm willing to pay for postage for exchange rather than I don wan to use the all 10 packs here which is not to my liking. |
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[Re] Almost all stock I ordered wrong.
we are sorry for the mess up, I will ask my packing colleague to what'sup u directly to confirm the design. |
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| 16406773 |
92864904 (Feb 05, 2015 ) |
coc******* |
2015-02-05 |
Answered |
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Hi, may i know if the items have been mail out? Hope to receive them by this week.
Thanks! |
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[Re] 92864904 (Feb 05, 2015 )
Hi, Dear buyer, we need 2~3 working days for prepare and delivery. probably received by next week. we are sorry for the delay, have a nice day |
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[Re] 92864904 (Feb 05, 2015 )
ok, can you inform me when the mail is posted out so i can look out for it? |
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[Re] 92864904 (Feb 05, 2015 )
Hi, your orders we will send by today, system will auto send a notification once we ship out. thank u:) |
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[Re] 92864904 (Feb 05, 2015 )
hi, i have not received the items yet. i will check my mail tonight and let you know. thank you |
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[Re] 92864904 (Feb 05, 2015 )
Dear buyer, your orders were sent on 7 Feb 2015 by Singpost, usually, Singpost will take 3~5 working days for small package deivery, but sometimes there may delays, pls kindly wait for another few more days, and check you letter box sometimes. you may email us at "[email protected]" with your order number, if you still do not received by next week, thank u |
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[Re] 92864904 (Feb 05, 2015 )
Hi, I have received the items last night, thank you for your reply.
I have also confirm delivery when i received them so payment can be released to you.
Many thanks & Happy Lunar New Year! |
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[Re] 92864904 (Feb 05, 2015 )
Thank u for shopping with us, happy new year:) |
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