🛒 Minimum Order $12 to checkout 🚚 Free Shipping for orders over $20 ✨ Mix and match any products across our store. 🛒 Minimum Order $12 to checkout 🚚 Free Shipping for orders over $20 ✨ Mix and match any products across our store.

Terms & Policies

Welcome to www.mixshop.sg (“the Site”). These Terms & Conditions (“Terms”) govern your access to and use of the Site, all purchases made through the Site, and any services provided by Mixshop Singapore (“we”, “us”, or “our”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

1. Use of the Website

By using the Site, you confirm that:

  • You are at least 18 years old, or using the Site under the supervision of a parent/guardian.

  • You will not misuse the Site, including attempting to interfere with security, functionality, or data.

  • You will provide accurate, complete and current information when creating an account or placing an order.

We reserve the right to refuse service, terminate accounts or cancel orders at our discretion.

2. Product Information & Availability

We strive to present accurate product descriptions, images, and specifications. However:

  • Colours may vary due to screen settings.

  • Measurements may have slight tolerances.

  • Packaging may differ during stock updates.

  • Pricing or description errors may occur, and we may correct them at any time.

All products are subject to availability. If an item becomes unavailable after purchase, we will notify you and provide alternatives or a refund.

3. Orders, Pricing & Payments

3.1 Order Acceptance

Placing an order does not guarantee acceptance. We may refuse or cancel orders for reasons including stock issues, payment errors, or suspected misuse.

3.2 Pricing

Prices shown on the Site are in Singapore Dollars (SGD).
We reserve the right to adjust prices without prior notice.

3.3 Payment

Payments are processed through secure third-party payment gateways.
By checking out, you agree to the gateway’s terms and authorize the transaction amount.

We do not store your credit card information.

4. Shipping & Delivery

4.1 Delivery Scope

We deliver within Singapore only. Restricted or inaccessible areas may require alternative arrangements.

4.2 Processing Time

Orders are typically processed and dispatched within 1–2 working days.
Delivery time depends on courier schedules (usually 2–4 working days).

4.3 Delays

Delivery delays may occur due to public holidays, peak periods, weather conditions, courier constraints, or unforeseen circumstances.
Mixshop Singapore is not liable for delays outside our control.

4.4 Wrong or Incomplete Delivery Information

Customers are responsible for providing accurate shipping details.
Incorrect addresses may lead to failed delivery or additional charges.

5. Returns, Replacements & Refunds

For hygiene and safety reasons, many household essentials (e.g. wipes, masks, facial cotton, personal care items) cannot be returned once opened or used.

We accept returns or replacements only under the following conditions:

5.1 Wrong Item / Defective Item / Missing Item

You must contact us within 3 days of receiving your order with:

  • Order number

  • Clear photos of the issue

  • Photos of the outer packaging and delivery label

Approved cases will be resolved via replacement, refund, or store credit as appropriate.

5.2 Change-of-Mind Returns

Change-of-mind returns may be accepted only if:

  • The item is unused, unopened, and in resaleable condition

  • You contact us before sending anything back
    Customers are responsible for return shipping costs.

Mixshop Singapore reserves the right to approve or decline requests on a case-by-case basis.

6. Account Registration

When creating an account, you agree to:

  • Maintain the confidentiality of your login details

  • Accept responsibility for all activities under your account

  • Notify us immediately of any unauthorised access or security issue

We may suspend or terminate accounts that violate our policies.

7. Intellectual Property

All content on the Site—including text, graphics, logos, icons, images, product descriptions, and software—is the property of Mixshop Singapore or its licensors.
You may not copy, reproduce, modify, or distribute any part of the Site without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Mixshop Singapore is not liable for:

  • Direct, indirect, incidental, or consequential damages arising from the use of the Site

  • Delays, inaccuracies, omissions, or errors in product listings or website content

  • Loss or damages caused by courier delays or third-party service failures

Your use of the Site is at your own discretion and risk.

9. Indemnity

You agree to indemnify and hold Mixshop Singapore harmless from any claims, losses, damages, or expenses arising from:

  • Your misuse of the Site

  • Violation of these Terms

  • Breach of any law or third-party rights

10. Privacy Policy

Your submission of personal information is governed by our Privacy Policy, available at:
https://www.mixshop.sg/privacy-policy/

Please review it to understand how we collect, use, and protect your data.

11. Third-Party Links

The Site may contain links to external websites not operated by Mixshop Singapore.
We are not responsible for their content, policies, or practices.

12. Changes to Terms & Conditions

We may update these Terms at any time.
The updated version will be posted on this page with a revised date.
Your continued use of the Site constitutes acceptance of any changes.

13. Governing Law

These Terms & Conditions are governed by the laws of Singapore.
Any disputes shall be resolved in the courts of Singapore.

14. Contact Us

For questions about these Terms, please contact:

Mixshop Singapore
9 Kaki Bukit Road 2
Gordon Warehouse Building, #02-25
Email: mixshop.sg@gmail.com
Phone: (65) 6841 0063

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